Shipping Policy

 

Lecotico is committed to providing a secure, transparent, and efficient shipping experience. By placing an order through our store, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed after payment has been successfully confirmed.

Processing times may vary during periods of high demand, public holidays, or promotional events.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

2. Delivery Times

Estimated delivery times are provided during the checkout process and may vary depending on the destination.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our control, including but not limited to:

• Adverse weather conditions;

• Strikes or labor disputes;

• Customs clearance procedures;

• Incorrect or incomplete shipping addresses;

• Operational delays by shipping carriers.

Lecotico is not responsible for delivery delays caused by factors outside of our reasonable control.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination, package weight, and product dimensions.

Any free shipping promotions are subject to the terms and conditions advertised at the time of the offer.

4. Order Tracking

Whenever available, customers will receive a tracking number via email once their order has been dispatched.

It is the customer's responsibility to monitor the shipment using the tracking information provided.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address, failed delivery attempts, or refusal to accept the package, the customer may be required to pay the cost of reshipping the order.

6. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other fees may apply according to the laws of the destination country.

These charges are the sole responsibility of the customer unless otherwise stated during checkout.

7. Lost or Missing Orders

If an order is believed to be lost during transit, Lecotico will investigate the matter with the shipping carrier.

Once the loss has been confirmed, we may, at our discretion, offer either a replacement shipment or a full refund.

8. Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide photographs of both the product and its packaging for evaluation.

After reviewing your claim, we will take the appropriate action, which may include sending a replacement or issuing a refund, where applicable.

9. Contact Us

If you have any questions regarding this Shipping Policy, please contact our Customer Support team using the email address provided on our website.

Lecotico reserves the right to update or modify this Shipping Policy at any time without prior notice. The most current version will always be available on our website.